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Answer:
It is likely that the System Option "Disable AC Fail Detection" was enabled, thus the loss of power was ignored. To enable AC fail detection:
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There is already an instance of Windows Quickloader running on your PC, likely minimized on your Taskbar.
Note: After selecting OK in the popup, a new "Unable to Continue, Database Error!" message appears.
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In UL Listed Burglary installations, the control panel keypad must annunciate when the StarLink communicator goes into trouble, not solely when there is Telco line trouble or a 'fail to communicate' trouble.
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The FWC-FSLC-EZM2 Dual Input Monitor Module is an addressable SLC two-zone conventional input module providing two independent contact monitoring circuits while only utilizing one address on the SLC loop. Designed to be used with pull stations,...
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Yes, the IBR-ZREMOTE can be optionally programmed using a browser in place of the NL-MODCONFIG software, as follows:
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After the first download to a GEMC control panel, PCD-Windows Quickloader will lock out fire programming abilities to ensure the integrity of the AHJ approved fire program configuration and protect against inadvertent downloads. To allow for...
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In PCD-Windows Quickloader software, select System Assignment > System Reporting and Outputs tab. Add a check to the Test Timer option for Report on Alarm Telco 1:
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Battery degradation is the gradual loss of a battery's ability to store and deliver energy over time. It is a natural process that happens to all batteries, and it is caused by a variety of factors, including:
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The polling rate between the NAPCO Prima Super Panel and all other system devices is 25 seconds.
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In the NAPCO Prima Super Panel, the number of events stored depends upon the total file size of all events compared with the allocated storage space. Events with images take up more storage space thus decreasing the total number stored.
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The Prima PCAM Indoor/Outdoor HD Camera and PBELL Wi-Fi HD doorbell camera are programmed to sense only human movement. These cameras are intentionally programmed to ignore animals, vehicles, or other types of motion thus preventing the storage...
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From the Prima main screen, tap MENU.
Enter your Master (Dealer) Code:
Tap Arming.
Tap the function you wish to change, Staying or Leaving.
Disable the voice annunciations as desired.
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The Abort Delay feature delays the reporting of a zone-trip alarm to allow for cancellation before the alarm report is sent to the central station. For example, if a zone programmed for Abort Delay trips while the system is armed, the central...
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If you see "Bad Phone Number" in the Response column of your NOC Signal Log, ensure that the telephone number programmed in your control panel is a real receiver telephone number.
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Place the control panel into configuration mode by placing jumper JP5 from the top two pins ("NORMAL") to the lower two pins ("CONFIG").
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Although each StarLink communicator housed in a metal enclosure is factory equipped with a tamper switch, the switch is non-operational by design; closing the enclosure door does not close the tamper switch. If your installation requires a...
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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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If your newly installed wired doorbell camera does not detect motion, first wait 15 minutes for the automatic firmware update process to complete. Like many electronic devices, it is best to ensure the latest firmware is installed. At the...
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The NAPCO Prima PCAM wireless camera and PWBELL wireless doorbell camera do not perform status check-ins. Although both cameras each contain a 'heartbeat' that is used strictly for supervision to the Prima Super Panel, but the heartbeat does...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
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The keypad message appears because the selection Remote Access Only was enabled in the PCD-Windows Quickloader Keypad Assignment screen. When this selection is enabled, the selected keypad is changed to only accept Access codes and not arm /...
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In PCD-Windows Quickloader software, select Panel History > Status History.
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The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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The PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector uses only one zone in the Prima Super Panel. The detector sends a different signal to the Super Panel depending on whether it detects a fire or carbon monoxide, therefore...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Wi-Fi connectivity issues may result in decreased battery life due to longer buffering times. The minimum suggested Wi-Fi signal strengths for both the Prima wireless camera and wireless doorbell camera are:
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The following are the minimum control panel firmware versions that can be used with the NetLink NL-RCM Remote Control Module:
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One of the most common mistakes when adding zones to a control panel is forgetting to add the zone to an Area. The Quickloader screen below shows zones that are not assigned to an Area (arrows):
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This message often appears shortly after first registering a StarLink communicator followed by the immediate attempt to activate and program the communicator in the NOC. The solution is to simply power the StarLink communicator and wait for the...
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The word "Terminate" indicates the Subscriber Identity Module (SIM) for that StarLink communicator --the data storage module containing its identity-- has been suspended, has been permanently deactivated and will require replacement.
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"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning. Contact your central station for troubleshooting. Often the issue is not with your StarLink...
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To identify the protocol of your Z-Wave system, a sticker is located on the Z-Wave PC board inside your StarLink communicator. As shown in the below example, the sticker reads, "ZWAVEMOD3", indicating the Z-Wave protocol is "500 Plus".
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To program a Linecut trouble on Telco 1 triggered by the StarLink communicator, go to the NAPCO NOC website (www.NapcoNOC.com) and add a check to all Troubles to be monitored as shown in the image below (located in the Advanced tab).
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The keypad message "Dealer Access Only" appears when you are attempting to access a portion of the security system restricted to professional security installers and dealers only. To gain access, you must first unlock the keypad / annunciator...
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Yes, we do! See the following list:
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Yes, you can customize the StarLink communicator to send signals to a receiver number and/or IP address that differs from that which is programmed in the control panel. In the example screen below, the control panel is programmed to send...
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Yes. To turn off the tamper reporting for your StarLink communicator, visit the NAPCO NOC programming website at www.NapcoNoc.com and select the Advanced tab. Under the Report column for the Tamper Report selection, change the Y to an N...
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