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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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If your newly installed wired doorbell camera does not detect motion, first wait 15 minutes for the automatic firmware update process to complete. Like many electronic devices, it is best to ensure the latest firmware is installed. At the...
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The NAPCO Prima PCAM wireless camera and PWBELL wireless doorbell camera do not perform status check-ins. Although both cameras each contain a 'heartbeat' that is used strictly for supervision to the Prima Super Panel, but the heartbeat does...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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The PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector uses only one zone in the Prima Super Panel. The detector sends a different signal to the Super Panel depending on whether it detects a fire or carbon monoxide, therefore...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Wi-Fi connectivity issues may result in decreased battery life due to longer buffering times. The minimum suggested Wi-Fi signal strengths for both the Prima wireless camera and wireless doorbell camera are:
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Yes, all Prima systems must be activated, including 'demo' units. The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors. The Prima unit is...
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Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition. The Master passcode is required and cannot be changed in the system Settings.
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On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds. Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...
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If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM. The RSSI Level History is located near the bottom of the web page. An acceptable...
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When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
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Yes. To run reports in the Prima Portal:
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The Prima video doorbell is only compatible with mechanical doorbell chimes.
Doorbell chimes with an integral speaker, (usually known as 'digital' or 'electronic' chimes) are not compatible with the Prima video doorbell.
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The number of clips available per month depends on the plan selected. For example, the number of clips available per month with the '2-Camera' plan:
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The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel. The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...
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The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only.
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This small button is the Test / Silence button.
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To download and install the app on an Android device:
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To access the Network screen, proceed as follows:
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Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type. The example system shown below is connected by cellular (the Hardware Type is "LTE").
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If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...
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To download and install the Prima app on an Apple iOS device:
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If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the following Super Panel settings:
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No. If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user.
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The Prima system was designed to be the main hub of your Z-Wave automation system. It cannot be used as a secondary hub for an existing system.
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Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
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Select the Settings menu ("hamburger" icon) at the top left:
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1. In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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The following describes how to change the account number of a Super Panel after it has already been registered and activated. Note: All confidential information has been erased from the images that follow.
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The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent. If the delay period ends without disarming, an alarm...
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website).
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To silence your Prima Super Panel arming/disarming voice announcements:
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The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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A Unit ID is a unique identifier assigned to each Prima Super Panel. It is displayed in the following locations:
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Yes, to reboot your Prima Super Panel without removing the power source and backup battery, use the following menu-driven reboot method:
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If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.
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The Prima Super Panel features dual-path capability: Wi-Fi serves as the main pathway, with cellular connectivity reserved solely for emergency backup signal transmission. It is recommended not to operate the Prima solely with cellular...
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