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Answer:
Place the control panel into configuration mode by placing jumper JP5 from the top two pins ("NORMAL") to the lower two pins ("CONFIG").
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Although each StarLink communicator housed in a metal enclosure is factory equipped with a tamper switch, the switch is non-operational by design; closing the enclosure door does not close the tamper switch. If your installation requires a...
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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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If your newly installed wired doorbell camera does not detect motion, first wait 15 minutes for the automatic firmware update process to complete. Like many electronic devices, it is best to ensure the latest firmware is installed. At the...
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The NAPCO Prima PCAM wireless camera and PWBELL wireless doorbell camera do not perform status check-ins. Although both cameras each contain a 'heartbeat' that is used strictly for supervision to the Prima Super Panel, but the heartbeat does...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
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The keypad message appears because the selection Remote Access Only was enabled in the PCD-Windows Quickloader Keypad Assignment screen. When this selection is enabled, the selected keypad is changed to only accept Access codes and not arm /...
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In PCD-Windows Quickloader software, select Panel History > Status History.
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The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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The PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector uses only one zone in the Prima Super Panel. The detector sends a different signal to the Super Panel depending on whether it detects a fire or carbon monoxide, therefore...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Wi-Fi connectivity issues may result in decreased battery life due to longer buffering times. The minimum suggested Wi-Fi signal strengths for both the Prima wireless camera and wireless doorbell camera are:
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The following are the minimum control panel firmware versions that can be used with the NetLink NL-RCM Remote Control Module:
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One of the most common mistakes when adding zones to a control panel is forgetting to add the zone to an Area. The Quickloader screen below shows zones that are not assigned to an Area (arrows):
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This message often appears shortly after first registering a StarLink communicator followed by the immediate attempt to activate and program the communicator in the NOC. The solution is to simply power the StarLink communicator and wait for the...
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The word "Terminate" indicates the Subscriber Identity Module (SIM) for that StarLink communicator --the data storage module containing its identity-- has been suspended, has been permanently deactivated and will require replacement.
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"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning. Contact your central station for troubleshooting. Often the issue is not with your StarLink...
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To identify the protocol of your Z-Wave system, a sticker is located on the Z-Wave PC board inside your StarLink communicator. As shown in the below example, the sticker reads, "ZWAVEMOD3", indicating the Z-Wave protocol is "500 Plus".
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To program a Linecut trouble on Telco 1 triggered by the StarLink communicator, go to the NAPCO NOC website (www.NapcoNOC.com) and add a check to all Troubles to be monitored as shown in the image below (located in the Advanced tab).
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The keypad message "Dealer Access Only" appears when you are attempting to access a portion of the security system restricted to professional security installers and dealers only. To gain access, you must first unlock the keypad / annunciator...
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Yes, we do! See the following list:
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Yes, you can customize the StarLink communicator to send signals to a receiver number and/or IP address that differs from that which is programmed in the control panel. In the example screen below, the control panel is programmed to send...
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Yes. To turn off the tamper reporting for your StarLink communicator, visit the NAPCO NOC programming website at www.NapcoNoc.com and select the Advanced tab. Under the Report column for the Tamper Report selection, change the Y to an N...
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The reason is likely due to the time retrieved from the cellular tower is innaccurate. To remedy this issue, simply send a Reboot Normal comand from the NAPCO NOC website (www.NapcoNOC.com).
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Businesses with a POTS (Plain Old Telephone Line) often require a special number to be dialed, followed by a short delay, to secure an outside line with a dial tone. To program the control panel to perform these steps, use PCD-Windows...
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To address and assign the GEM-ACM1D Access Control Module to a specific keypad number, use PCD-Windows Quickloader software as follows:
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Data from Quickloader, such as Area and keypad assignments, central station information, zone features, etc., can be easily exported as a text file. Proceed as follows:
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The event "Bad Subscriber ID in History" indicates there is no subscriber ID number programed for the Area that went into alarm. Remedy this by adding the correct subscriber ID number or by simply disabling reporting for the zones in that...
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StarLink Dual Path Fire Communicators support the patented* UL 864 listed "Self-Supervising Fire Communicator" feature that allows the communicator to annunciate a communication trouble as per NFPA without the need for a 3rd party UL relay or any...
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Yes! The NAPCO Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255 can be programmed to provide constant 12VDC upon arming Area 1. This is useful, for example, when installing an LED to indicate if the...
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In the NAPCO NOC website (www.NapcoNOC.com), program the keypad address and panel type, select the StarLink Connect tab and select Panel Configuration:
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Log in to the FireLink Cloud Programming Portal (www.FireLinkPro.com). In the portal Home screen:
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Loop Response is the amount of time that a normally-closed circuit must remain open (or a normally-open circuit must remain closed) to trigger an alarm. The longer ("slower") the loop response time, the more immune the system will be to false...
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When Supervisory Alarm Auto Reset is enabled, if a Supervisory zone is activated, the supervisory "SUPV" icon and keypad sounder automatically reset when the condition clears. To program this feature in the FireLink Cloud programming portal...
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Yes! When a fire alarm activates, the Heating, Ventilation, and Air Conditioning (HVAC) system is generally required to be shut down to prevent the spread of smoke and fire. After a fire alarm-triggered shutdown, the HVAC system does not...
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