Search FAQs

Search FAQs

Results Per Page | Showing 1-14 of 14 Results | 1

One of my Networx locks has a "Communication Error" status in the Gateway Lock Table screen. This lock was communicating normally last week. How can I troubleshoot this issue?

Answer:
A lock that was communicating normally with DL-Windows but has suddenly lost its connection usually points to a loss in power or a physical change that has caused RF interference.  To troubleshoot, start with the most likely causes:
...

While attempting to connect to my Alarm Lock Networx lock, why does the DL-Windows screen read "Security Mismatch"?

Answer:
A Security Password Mismatch occurs in DL-Windows when the Gateway Security Password and the Security Password set for the Account are not the same, therefore a successful connection cannot be established. 
...

Can I use the different generation Networx Gateways mixed in a single system?

Answer:
Yes, you can use every type of Gateway in a single system concurrently with other Gateways, with some limitations.
...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
...

What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
...

Should I verify Networx hardware communication before installing the system on a large complex commercial network?

Answer:
The versatility of the Alarm Lock Networx system allows the Gateways and wireless locks to communicate over many different types of networks.  For this reason, it is always a good idea to “bench test” the equipment in a controlled...

Which wireless channel should be set in the Gateway Network Configuration screen?

Answer:
Leave this selection blank, as the Gateway will automatically select an available channel.

What is the maximum recommended RJ-45 cable length between my router and an Alarm Lock Gateway model AL-IME, AL-IM80211 or AL-IMEPOE?

Answer:
There is no specified length of the RJ-45 cable between two devices.  However, we recommend you consider the following variables: 
...

How can Existing Networx Account Files be moved to a New Computer?

Answer:
To move Existing Networx Account Files to a New Computer, follow the steps below:A.  COPY Your EXISTING ACCOUNT FILES
...

40 Results Per Page | Showing 1-14 of 14 Results | 1