Search FAQs

Search FAQs

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How do I remove the rim cylinder from Exit Trim (ETDL, ETPDL, ETDLN, ETPDN and ETPLN) series locks?

Answer:
1.  With the lock removed from the door, note the position of the half-moon shaped notch located in the spindle bushing (see arrow in the image below).
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I did not replace the weak batteries in my trilogy lockset, now the batteries are completely drained and the lockset is unlocked (i.e. in "Passage Mode"). How can I change its state to "locked" (disable "Passage Mode") to protect the premises?

Answer:
When a valid code is entered and the batteries are weak, all Alarm Lock Trilogy locksets sound a special low battery indication.  We strongly recommend that weak batteries be replaced as soon as this indication is heard.  However, if weak...

I am new to the DL-Windows software. Which lock models are wireless?

Answer:
DL-Windows software allows you to connect your PC with your lock.  Although DL-Windows cannot make your lock a wireless lock; however, the following locksets have wireless capability:
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