Search FAQs

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Can my Alarm Lock Trilogy Exit Trim lock (e.g., models ETDL27, ETPDNiRX, ETPDLN) use an external power source?

Answer:
All Alarm Lock Trilogy Exit Trim locks (e.g., models ETDL27, ETPDNiRX, ETPDLN) may use an external power source, if desired.  This external power source must be rated 7.5VDC on a non-switched supply.  The power wires can be routed through...

What is an Ambush Code and which Trilogy T3 locks are equipped with a programmable Ambush Code?

Answer:
An Ambush Code is a special code entered at the lock keypad when a user is forced to unlock a locking device. The device unlocks but sends a silent alarm (with no indication at the keypad). The Ambush Code can be used to trip a relay, to alert...

Which ETDL-compatible Exit Trim panic devices are supported by Alarm Lock?

Answer:
The following Exit Trim panic devices are supported by Alarm Lock:
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In the DL-Windows Features screen, why is the "Disable Sounder" option unavailable for my DL2800 lock?

Answer:
While "Disable Sounder" is a feature that is inherent in many of our locks, this feature is omitted from the DL-Windows Features screen for the DL2800 lock, as shown in the following image:
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How do I remove the rim cylinder from Exit Trim (ETDL, ETPDL, ETDLN, ETPDN and ETPLN) series locks?

Answer:
1.  With the lock removed from the door, note the position of the half-moon shaped notch located in the spindle bushing (see arrow in the image below).
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I did not replace the weak batteries in my trilogy lockset, now the batteries are completely drained and the lockset is unlocked (i.e. in "Passage Mode"). How can I change its state to "locked" (disable "Passage Mode") to protect the premises?

Answer:
When a valid code is entered and the batteries are weak, all Alarm Lock Trilogy locksets sound a special low battery indication.  We strongly recommend that weak batteries be replaced as soon as this indication is heard.  However, if weak...

Can I use lithium batteries to replace the factory-provided alkaline batteries?

Answer:
(Applies to DL2700, DL2800, DL3000, PDL3000, DL3200, DL3500, DL4100, PDL4100, DL4500, PDL4500, DL5200, DL5300, PDL5300, ETDL, ETPDL, PG10, PG21 and PG30):
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I am new to the DL-Windows software. Which lock models are wireless?

Answer:
DL-Windows software allows you to connect your PC with your lock.  Although DL-Windows cannot make your lock a wireless lock; however, the following locksets have wireless capability:
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Will the Alarm Lock ETDL or ETPDL fit the Von Duprin 88 exit device?

Answer:
No, but the Marks USA IQ7 will fit the Von Duprin 88 Exit device.

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