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With my DL5200 double-sided door lock, why does the metal key just spin around in the secondary side key cylinder without unlocking the door?

Answer:
With double-sided door locks like the model DL5200, the secondary side (i.e. "inside/protected side") lock cylinder will NEVER allow the lock to unlock. This secondary side lock cylinder has one function only: To facilitate the installation and/or...

If my double-sided lock model DL5200, DL5300 or PDL5300 loses power, can it provide "fail-safe" or "fail-secure" capabilities?

Answer:
No, Alarm Lock double-sided locks are not "fail-safe" and are not "fail-secure".  If a double-sided lock loses power, the lock does not change its state (locked or unlocked); the lock simply remains in the state it was in just prior to its loss...

What is the part number of the DL5300 Remote Release wires?

Answer:
The part number of the DL5300 Remote Release wires is 9CN238DBLSIDED.

Can I use lithium batteries to replace the factory-provided alkaline batteries?

Answer:
(Applies to DL2700, DL2800, DL3000, PDL3000, DL3200, DL3500, DL4100, PDL4100, DL4500, PDL4500, DL5200, DL5300, PDL5300, ETDL, ETPDL, PG10, PG21 and PG30):
...

How should I prep a door for adding a standard 2â…›" boar auxiliary deadbolt located above most Alarm Lock Trilogy locksets?

Answer:
NOTE:  The above chart applies to the following products:  DL2700, DL2800, DL/PDL3000, DL3200, DL/PDL3500, DL/PDL4100, DL/PDL4500, DL5200, DL/PDL5300, DL/PDL6100 and DL/PDL6500.

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