Filter By Brand

FAQs By Category

Search FAQs

Search FAQs

Results Per Page | Showing 1-30 of 30 Results | 1

I am installing an FACP that only supports SIA format; it is locked-out and requires special programming to change the reporting format. Do the StarLink SLE-MAX2-series communicators have an automatic SIA to CID conversion feature?

Answer:
Yes!  StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes.  In addition, SLE-MAX2-series communicators...

My SQL Express 2012 installation resulted in a "Fusion Active Template Library (ATL)" failed status. What can I do?

Answer:
If an SQL Express 2012 installation results in a "Fusion Active Template Library (ATL)" failed status, proceed as follows:
...

Can you export out of one Napco E-Access unit and Import the data into another Napco E-Access unit?

Answer:
Yes...Napco E-Access offers an Export utility and an Import Utility. 
...

Where can I find my EPI Badging templates in CA4K?

Answer:
In CA4K, the Badging template files (.dgn), do not have a descriptive name. They will have a unique number with the extension of .dgn. They can be found in the root of the CardAccess4K folder. Templates are also stored in the live configuration...

Using the NAPCO NOC website (www.NapcoNOC.com) is there an easy way to duplicate the configuration within an existing StarLink Communicator when adding a second communicator?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new "Start template process" feature, allowing the programming data stored in an existing StarLink communicator to be copied and used as a guide or a "template", and transferred to a new second...

What is the Start template process link located in the General tab in the NAPCO NOC website (www.NapcoNOC.com)?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new template feature, allowing data stored in one StarLink Communicator to be duplicated and transferred to a second "template" communicator, allowing additional communicators to use the...

Do all EPI templates and information migrate over from CardAccess 3000 to CA4K?

Answer:
YES...All the EPI information in the CardAccess 3000 database will migrate over to the CA4K database while executing the CA4K Migration utility. Even though all templates are stored in the database, it is highly recommended to manually copy over all...

How do I install the Alarm Lock Model 707 Door Pull?

Answer:
See images below.  Mounting the external door pull for Models 250 / 260, 700 / 710 and 715 is relatively simple.  Packed inside the Model 707 Door Pull box is a mounting template (P3191).  Use this template for drilling the correct...

How can I use an external rim cylinder to control a Model 11A exit alarm device?

Answer:
1.   Using the supplied template, drill the appropriate hole in the door in order to mount a CER-KD rim cylinder.
...

What is the backset for the Alarm Lock Models 250, 260, 700 and 710 for single door Installations?

Answer:
For single door installations, the backset is 2-3/4" measured from the edge of the door to the center of the 1-1/4" rim cylinder hole as indicated on the installation template (P5026) supplied with the unit.
...

What Import utilities are available in the CardAccess 3000?

Answer:
There are a few different import utilities available in the CardAccess 3000. They are listed below with a brief description:
...

Which locking devices will the DL1200ET, DL1300ET and PDL1300ET work with?

Answer:
The DL1200ET, DL1300ET and PDL1300ET will work with the Arrow S1200/1250, DCI 1200/1300, Von Duprin 22, Corbin ED8200 and the DORMA 5300 panic bar.  Also works with the Von Duprin 33 series, but with the model 33A only right hand reverse (RHR)...

What is the backset for the Alarm Lock Model 250, 260, 700, 710?

Answer:
For a single door installation, the backset is 2-¾", measured from the edge of the door to the center of the 1-¼ rim cylinder hole shown on the installation template (part #P5026) supplied with the unit.
...

I need to install my cylindrical lock and the backset of my door is 2-3/8", but the Alarm Lock template indicates markings for only a 2-3/4" back set. What can I do?

Answer:
On the paper template, draw a new line (parallel to the existing dotted line) that is 3/8" closer to the "Thru Holes" on the template.  The image below shows these new lines in red color.  Use these new lines in place of the existing dotted...

What are the steps to move EPI Builder Licenses from one computer to another?

Answer:
VERY IMPORTANT - To execute any of the EPI Builder utilities (ex. Revoke, Activate...), YOU MUST RIGHT CLICK the utility and select "RUN AS ADMINISTRATOR".
...

What do the tail pieces look like for Alarm Lock "narrow stile" ET keypad locksets?

Answer:
Models:  Alarm Lock Exit Trim ("ET") Models DL1200ET, DL/PDL1300ET, DL1225ET, DL1250ET, DL/PDL1325ET, DL/PDL1350ET:

When I attempt to arm my iRemote-MOD, the STAY and AWAY buttons do not work correctly on the K Style keypad template. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
...

Can you provide me with an ASA strike plate template for all Alarm Lock CR (non-dead bolt) mortise locks?

Answer:
Yes - The templates below may be used for the DL3500-CR / PDL3500-CR (Supplement to WI1003 USA Mortise Door Template)

On CA3000, why are my EPI templates not displaying in Personnel when I try to select one?

Answer:
If you successfully Designed, Saved and Imported the template, it should display in Personnel under the "Photo" tab.
...

On CA3000, why is my template not displaying when I click "Preview" in personnel?

Answer:
Is this a new template or an existing template?
...

Where do I enable EPI Badging in the CardAccess 3000 or CA4K software?

Answer:
1) For CardAccess 3000, you must select "Badging3000" under "System>System Settings>Video Badging".
...

40 Results Per Page | Showing 1-30 of 30 Results | 1